ERROR - Installing Ladybug

felipe_rossi · November 9, 2021, 12:55pm

Hi,
I’m trying to install ladybug on my computer but the following error message shows after I run the _setup_python:

Runtime error (PythonException): Download failed with the error:
Unable to connect to the remote server

Traceback:
line 67, in download_file_by_name, “”
line 127, in script

I’m attaching a screenshot:

Thanks for all the help!

chris · November 18, 2021, 8:35pm

Looks like your internet connection dropped while running the installer. Make sure you’re in a place with stronger internet at try running the installer again.

Amartuvshin · March 11, 2022, 2:17am

Dear mr @chris

I’ve encountered the same problem while I am having a very strong and reliable internet connection.

The error is occurred during the second step.

Could you please assist on how to handle this issue.

Thank you very much.

chris · March 11, 2022, 4:54am

Hm. It looks like something is blocking your connection specifically to GitHub. Are you able to manually download things by manually clicking the link below?

https://github.com/ladybug-tools/honeybee-openstudio-gem/archive/refs/heads/master.zip

Amartuvshin · March 11, 2022, 5:37am

Yes I am able to download the link below.

Meanwhile, I have uninstalled the rhino and grasshopper for fresh setup and now I am not able to go through even the first step.

I have noticed that uninstall.gh doesn’t remove the legacy plugin(ver 0.0.63), is there a way to completely uninstall everything for clean setup both for v1 and older version 0.0.63 etc.?

Thank you.

Amartuvshin · March 11, 2022, 7:30am

Okay, so the issue has solved by turning off firewalls when installing the tools.
I think would be nice to have this small note included on the installation wiki.

Kind regards,
Amartuvshin Narangerel.

AnykoAn1.mjhj · April 2, 2022, 12:33pm

Hi!
I also have a problem with the installation at the second stage. Can you help and tell me what the problem is and how it can be solved?..

chris · April 4, 2022, 12:13am

Its because you have a non-ASCII character in your username, @AnykoAn1.mjhj . You can address this issue one of two ways:

Create another username on your machine that has a username with only ASCII characters and install Ladybug Tools using that.

OR

Use the Pollination Single-click installer to install Ladybug Tools, which will install everything in “Program Files” so that you can get around the characters in your username.

va · November 18, 2023, 7:17pm

Hello Chris, I’m having the same problem as this thread, except I’ve already disabled my firewall, I have a stable internet connection, and I don’t have a previous version of ladybug. Here’s the display from my installation process, I hope you have some ideas on how to work it out, Thanks in advance.