Ladybug tools Installation Issue 1.5.0

I have been trying to install the software, but when I try to install it I get the following error
I have disabled the Windows firewall and also removed my antivirus (ESET). I saw a possible solution which was to delete the folder in C:\UsersJimena’sug_tools , but I already deleted it twice but it keeps repeating. Also, I downloaded Python and IronPyrhon and this is all I have done so far.


0. Ladybug Tools installation folder already exists at:
1. Runtime error (PythonException): Download failed with the error:
No es posible conectar con el servidor remoto

  • line 67, in download_file_by_name, “”*
  • line 145, in script*

Could you please support me