SuNa
July 8, 2023, 9:02pm
5
Hi,@macumber replied to my request on GitHub and OpenStudio works on Mac.
opened 12:45AM - 08 Feb 22 UTC
severity - Major Bug
component - Installer/Platform
## Issue
--------------
Trying to install OpenStudioApplication on Mac M1 runn… ing parallels and Windows 11, but receiving an error on attempted application startup?
## Current Behavior
OS and OS application seem to install fine, but if I try and run OSApp I get the error and application requires force-quit to exit:
`“Measure Manager has crashed, attempting to restart… unexpected ucrtbase.dll”`
<img width="770" alt="Screen Shot 2022-02-03 at 8 53 48 PM" src="https://user-images.githubusercontent.com/69652712/152894593-0dfbde81-7b52-438e-9480-5cbaef878c12.png">
## What I have tried
- Reinstalling
- running srf/scannow
- Following all the steps outlined in this article: [Link](https://ugetfix.com/ask/how-to-fix-ucrtbase-dll-application-error-on-windows/)
- Copy/Pasting the OSApp ucrtbase.dll to C:\Windows\System32
- Copy/Pasting the C:\Windows\System32 ucrtbase.dll to the OSApp directory
- Copy/Pasting the OSApp ucrtbase.dll to C:\Windows\SysWOW64
- Copy/Pasting the C:\Windows\SysWOW64 ucrtbase.dll to the OSApp directory
- Registering the uctrbase.dll using regsvr32
- - Note: when I attempt to register the dll using the regsvr32, I get the error:
`"The module "ucrtbase.dll" was loaded but the entry-point DLLRegisterServer was not found. Make sure that "ucrtbase.dll" is a valid DLL or OCX file and then try again"
`
<img width="439" alt="Screen Shot 2022-02-03 at 10 30 22 PM" src="https://user-images.githubusercontent.com/69652712/152895240-7065f96a-5cfb-478d-b0ab-997dd3322e5c.png">
## Log:
I have run the app in DEBUG=1 mode, and generated the following log file, if that is helpful?:
[osapp.log](https://github.com/openstudiocoalition/OpenStudioApplication/files/8019669/osapp.log)
## Environment
- Macbook 2021, Apple M1 Max
- OS 12.2 (Monterey)
- Parallels v17
- Windows 11 Home, Version 10.0.22000, Build 22000
- OpenStudioApp 3.3.0
- OpenStudio 1.3
## Solutions
- Should I be installing something else before attempting to install OSApp?
- Should I be 'registering' the dll differently somehow?
- Does OS and OSApp not support Windows 11 yet?
Thank you very much in advance for any suggestions or recommendations. I am happy to provide more information if that is helpful. Thank you.
-Ed May, @PH-Tools
I am still receiving the ucrtbase.dll error on Windows. Couldn’t figure it out yet and installed the 2022 visual ++ in the hope of some solution. But that also didn’t work. So now I am trying to work on the Mac version. However, I am facing new problems with HB UTCI and I will request support on it in a different, already existing thread (UTCI Comfort Map Failure on "ComputeSpericalViewFactors" - #12 by chris ).