Hi,
I have a problem with Grasshopper. Every time i drop a honeybee component onto the canvas it shuts down. It is not with every componend and ladybug works fine. I dont know where it comes from.
I already reinstalled everything (Rhino, radiance, E+, openstudio, ladybug and honeybee) 2 times and it still doesn’t work.
Can someone please help me? I need the programm for a schoolproject and without it i can’t finish it.
thank you in advance,
Martijn
Hi Martijn - you should probably start by mentioning the exact Rhino, Grasshopper, and HB versions you are using.
-wim
Thanks for a quick reply.
I am using:
Rhino 6
Honeybee: 0.0.64
E+: 9.2.0
OpenStudio: 2.9.1
Radiance: 5.2
I can’t find the version of Grasshopper. It automaticly installed with Rhino 6
Have you happened to update Windows recently. @tobiaspedersentsp reported a similar issues but we couldn’t recreate it locally.
We have had a small Windows update recently, can that be the problem?
Do you have a solution for that, of will that solution be in the next Honeybee update?
Hoi Martijn - It’s not uncommon that Windows updates cause problems, most often with video drivers. It’s not so often that I hear of problems with GH components caused by Windows updates though. Please run the Rhino SystemInfo command and paste the result here.
It’s not clear from you description if this all worked fine before the update.
Also, you write that it doesn’t happen with all components. Can you reliably reproduce the issue with a specific component?
When Rhino crashes, does a crash reporter pop up allowing you to send information to McNeel?
-wim
Hoi Wim, the result of the SystemInfo is:
Rhino 6 SR20 2019-11-18 (Rhino 6, 6.20.19322.20361, Git hash:master @ f60ce76e397bba419469ae5277fc1578641caa3a)
License type: Evaluation, build 2019-11-18
License details: Cloud Zoo. In use by: Martijn Ambaum ()
Expires on: 2020-01-07
Windows 10.0 SR0.0 or greater (Physical RAM: 7.8Gb)
Machine name: NELPC193
Non-hybrid graphics.
Primary display and OpenGL: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 6-12-2019 (M-D-Y). OpenGL Ver: 4.6.0 - Build 26.20.100.6952
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 26.20.100.6952
Driver Date: 6-12-2019
Driver Version: 26.20.100.6952
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
There are a few components that reliably don’t work. and i can’t find any crash reports/files. I don’t get any pop ups.
Before the update it worked all fine, without problems.
Thanks in advance,
Martijn
Thanks, Martijn!
There’s nothing out of the ordinary in the SystemInfo.
And since things worked fine before the Windows update, I would try to uninstall the GPU drivers and install those from scratch.
-wim
Thank you all for the help.
The problem is that i am doing this on a computer from my internship company so the uninstall part is not posible. Ill use my own private laptop so i can keep working.
Tanks for the affort and helping me.
Martijn
We are having the same problem and seems like it happened after a Rhino update?
Rhino/Grasshopper will crash any time we use the Honeybee_Honeybee component, Honeybee_IES luminaire component, and some others.
I will Post two separate machines:
Machine #1
Rhino 6 SR20 2019-11-18 (Rhino 6, 6.20.19322.20361, Git hash:master @ f60ce76e397bba419469ae5277fc1578641caa3a)
License type: Commercial, build 2019-11-18
License details: LAN Zoo Network Node
Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Hybrid graphics system.
Primary display: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 1-9-2019 (M-D-Y).
Primary OpenGL: NVIDIA Quadro P3200 (NVidia) Memory: 6GB, Driver date: 2-20-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 419.17
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 2-20-2019
Driver Version: 25.21.14.1917
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.20.19322.20361
C:\Program Files\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino.Plugin” 2.5.19140.1228
C:\Program Files\Rhino 6\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 6.20.19322.20361
C:\Program Files\SimLab\Plugins\SimLab 3D PDF From Rhino 6\plugins\SimLabPDFExporter.rhp “SimLab PDF Exporter”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Users\rchung\AppData\Roaming\McNeel\Rhinoceros\packages\6.0\PanelingTools\2018.12.17+906\PanelingTools.rhp “PanelingTools”
Machine #2
Rhino 6 SR20 2019-11-18 (Rhino 6, 6.20.19322.20361, Git hash:master @ f60ce76e397bba419469ae5277fc1578641caa3a)
License type: Commercial, build 2019-11-18
License details: LAN Zoo Network Node Checked Out
Windows 10.0 SR0.0 or greater (Physical RAM: 64Gb)
Hybrid graphics system.
Primary display: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 4-30-2019 (M-D-Y).
Primary OpenGL: NVIDIA Quadro RTX 5000 (NVidia) Memory: 16GB, Driver date: 7-3-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 431.40
Secondary graphics devices.
DisplayLink USB Device (Unknown) Memory: 0MB, Driver date: 4-29-2019 (M-D-Y).
DisplayLink USB Device (Unknown) Memory: 0MB, Driver date: 4-29-2019 (M-D-Y).
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-3-2019
Driver Version: 26.21.14.3140
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 16 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.20.19322.20361
C:\Users\nkelly\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino.Plugin” 0.0.19316.1331
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.20.19322.20361
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Hi - it would be easy to check if that was the cause of the problem. Which SR were you running before updating? Are you getting the crash reporter and are you sending those in if so?
Other than that, make sure all Windows updates are installed and then update (or better, reinstall) your GPU drivers. If that continues to crash Rhino, try to disable all plug-ins that do not ship with Rhino.
-wim
After working with our IT department it turned out to be a conflict with our new firewall… We figured out a solution, thank you for your responses!