Single click installer issue in class

ladybug-tools
1

Hi,
One of my students get the following screens when trying to install LBT with the latest version (1.14.8) of the pollination installer.
I don’t get what is it about, but suspect it is related to language issues. If so (or anything else) will appreciate your wise advice to get it solved.
First screen:

Install_01
Install_01902×654 51.6 KB

Second screen:

Install_02
Install_02698×521 18.5 KB

Thanks,
-A.

1 Like
4

For what is worth, this is the contents of the program Files/ladybug tools folder:

LBT_03
LBT_03812×768 29.6 KB

And those are the sizes of the folders included:
Screenshot 2022-10-30 114556
Screenshot 2022-10-30 114556712×955 199 KB

The grasshopper folder is smaller than what it is supposed to be (15 Mb) but the other 3 are the right size.

Some folders and files are missing (of course, since the installation was interrupted).

This post is for debugging purposes.
Thanks,
-A.

5

Hi,
The problem was solved.
There was a need to set the current language for non-unicode programs to the local language + use unicode UTF-8 for worldwide support. All this in the Region Settings.

-A.

4 Likes
7

Same error message: different cause #1:

We have encountered a student who had a previous version of Python installed (from an engineering course he had done before). we ran a Windows Settings App Uninstall process for that version of Python and the installer ran with no errors and the installation was successful!

1 Like
8

Same error message: different cause #2

We also encountered a student with RAV anti-virus software that did not report what it was blocking, but which caused this same error to be reported by the Pollination installer. Turning off RAV made installation successful.

1 Like