Unicode error in Ladybug Tools install process

I’m trying to install Ladybug, but I keep encountering Unicode-related errors. Here are the steps I’ve taken:

  1. Installed Ladybug
  2. Tried to import Ladybug in Grasshopper using ‘ladybug install’
  3. Encountered the error: Solution exception: ‘ascii’ codec can’t encode character ‘\uD559’ in position 9: ordinal not in range(128)
  4. changed my computer user name in English

As a solution, some suggest running the following in Python:

import sys

I’m not sure where to place this command.